Privacy policy

Privacy Policy

Last Updated: July 16, 2025

This Privacy Policy explains how Fifteen-K Stores ("we", "us", "our", or the "Site") collects, uses, and shares your personal information when you access our website at www.15kthebrand.com, make a purchase, or interact with any of our services (together, the “Services”).

By using our Services, you agree to the practices outlined in this policy. If you do not agree, please do not access or use our Services.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes to our business practices or for legal, regulatory, or operational reasons. When updates are made, we will post the revised version on our website with the updated “Last Updated” date.

Information We Collect

We collect personal information in several ways depending on how you interact with our Site.

1. Information You Provide to Us Directly

This includes, but is not limited to:

  • Contact information: name, email, phone number

  • Order details: billing and shipping information, purchase history

  • Account credentials: username, password

  • Shopping activity: products viewed, added to cart, or saved to wishlist

  • Customer support messages: any details you provide when contacting us

Certain features of the Site may not function properly without this information.

2. Information Collected Automatically

When you browse or interact with the Site, we collect “Usage Data” using cookies and similar technologies. This data may include:

  • IP address and device identifiers

  • Browser type and version

  • Time zone and location data

  • Clickstream and browsing behavior on the Site

To learn more about our cookie usage, visit Shopify’s Cookie Policy.

3. Information from Third Parties

We may receive information about you from third parties, including:

  • Service providers such as Shopify (our e-commerce platform)

  • Payment processors (e.g., billing information)

  • Marketing and advertising partners

Any third-party data we collect is handled in accordance with this Privacy Policy.

How We Use Your Information

We use your personal information for various purposes, including:

  • Fulfilling orders and processing transactions

  • Creating and managing your account

  • Communicating with you about your order or our Services

  • Sending promotional or marketing materials, if you’ve opted in

  • Detecting fraud or security threats

  • Improving and personalizing the Site and your experience

You may opt out of promotional emails at any time using the unsubscribe link provided.

How We Share Your Information

We may share your personal data in the following ways:

  • With service providers (e.g., IT support, fulfillment, and analytics)

  • With business partners such as Shopify and marketing platforms

  • When required by law or as part of legal proceedings

  • In connection with business transfers such as mergers or acquisitions

  • With your consent or direction, such as for social integrations or reviews

We do not sell or use sensitive personal information to infer characteristics about you.

User-Generated Content

If you post content such as product reviews or comments, this content may become public. Please exercise caution when sharing personal information in public-facing areas of the Site.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content, privacy practices, or security of those third-party sites. We encourage you to review their privacy policies independently.

Children’s Privacy

Our Services are not directed at children under 16, and we do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, contact us at fifteenksales@gmail.com for assistance.

Data Security & Retention

We take reasonable measures to protect your personal data, but no system is completely secure. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

Your Rights

Depending on your location, you may have the following rights:

  • Access to the data we hold about you

  • Correction of inaccurate information

  • Deletion of your personal information

  • Portability of your data

  • Restriction or objection to processing

  • Withdraw consent, where applicable

To exercise any of these rights, contact us at fifteenksales@gmail.com. We may need to verify your identity before processing your request.

International Users

We may process your data outside of your country, including in the United States. Where applicable, we rely on legal mechanisms such as Standard Contractual Clauses to ensure adequate protection.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: fifteenksales@gmail.com
Mailing Address:
FIFTEEN K SRL
Diagonal Tennis Center 506, 2
50206 Nosara, CR-G, Costa Rica