Refund policy
Welcome to 15Kthebrand. We’re committed to delivering high-quality products and a seamless shopping experience. To maintain our service standards, please review our return and refund policy below.
Exchanges & Store Credit
At 15Kthebrand, we want you to love your handcrafted piece. While we do not offer refunds, we gladly offer exchanges or store credit for sizing issues.Â
If you received the wrong size, please contact us at fifteenksales@gmail.com within 3 days of delivery. Exchanges are handled in-store or on a case-by-case basis and are subject to availability. No returns are accepted.
For exchanges, damages, or incorrect sizing, please reach out to fifteenksales@gmail.com
Please ensure all order details are correct before completing your purchase. Custom, worn, or damaged items are not eligible for exchange.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of receiving your order. We’ll evaluate the issue and provide a resolution if applicable.
Contact us at: fifteenksales@gmail.com
Please include your order number and clear photos of the issue.
Non-Returnable Items
Due to hygiene and safety reasons, the following items are non-returnable and non-refundable:
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Custom or personalized items
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For Him / For Her collections
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Clearance or sale items
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Any opened, worn, or used items
EU Customers: 14-Day Cooling-Off Period
If your order is being delivered within the European Union, you are entitled to a 14-day cancellation period under EU law.
To qualify, the item must be unused, in original packaging, and you must provide proof of purchase.
To request a cancellation, contact us at: fifteenksales@gmail.com